{"id":33909,"date":"2023-01-31T11:00:00","date_gmt":"2023-01-31T10:00:00","guid":{"rendered":"https:\/\/fhi.nl\/nieuws\/csi-palletising-vermindert-zijn-co%c2%b2-voetafdruk-door-service-op-afstand-met-ixon-cloud\/"},"modified":"2024-12-04T13:49:48","modified_gmt":"2024-12-04T12:49:48","slug":"csi-palletising-vermindert-zijn-co%c2%b2-voetafdruk-door-service-op-afstand-met-ixon-cloud","status":"publish","type":"news","link":"https:\/\/fhi.nl\/en\/news\/csi-palletising-vermindert-zijn-co%c2%b2-voetafdruk-door-service-op-afstand-met-ixon-cloud\/","title":{"rendered":"CSi palletising reduces its CO\u00b2 footprint through remote service with IXON Cloud"},"content":{"rendered":"<header id=\"header\" class=\"header header--low\">\n\n\t\n\t\t\t<div class=\"header__background header__background--graphic\"><\/div>\n\t\n\t<div class=\"container\">\n\t\t<div class=\"header__content\">\n\t\t\t<div class=\"header__first header__first--alone\">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h1 class=\"header__title\" >\n\t\t\t\t\tCSi palletising reduces its CO\u00b2 footprint through remote service with IXON Cloud\t\t\t\t<\/h1>\n\n\t\t\t\t<div class=\"header__dots-line\">\n\t\t\t\t\t<svg width=\"431\" height=\"9\" viewbox=\"0 0 431 9\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M430.799 4.192a1.136 1.136 0 1 1-2.272-.001 1.136 1.136 0 0 1 2.272 0Zm-27.272 0a1.135 1.135 0 1 1-2.27 0 1.135 1.135 0 0 1 2.27 0Zm-27.27 0a1.136 1.136 0 1 1-2.272-.001 1.136 1.136 0 0 1 2.272 0Zm-27.272 0a1.39 1.39 0 1 1-2.78 0 1.39 1.39 0 0 1 2.78 0Zm-27.78 0a1.645 1.645 0 1 1-3.29 0 1.645 1.645 0 0 1 3.29 0Zm-28.29 0a1.9 1.9 0 1 1-3.799 0 1.9 1.9 0 0 1 3.799 0Zm-28.799 0a2.154 2.154 0 1 1-4.308 0 2.154 2.154 0 0 1 4.308 0Zm-29.308 0a2.41 2.41 0 1 1-4.819 0 2.41 2.41 0 0 1 4.819 0Zm-29.819 0a2.663 2.663 0 1 1-5.326.001 2.663 2.663 0 0 1 5.326-.001Zm-30.327 0a2.919 2.919 0 1 1-5.837 0 2.919 2.919 0 0 1 5.837 0Zm-30.837 0a3.173 3.173 0 1 1-6.345.001 3.173 3.173 0 0 1 6.345 0Zm-31.346 0a3.428 3.428 0 1 1-6.856 0 3.428 3.428 0 0 1 6.856 0Zm-31.856 0a3.683 3.683 0 1 1-7.365 0 3.683 3.683 0 0 1 7.365 0Zm-32.365 0a3.937 3.937 0 1 1-7.875 0 3.937 3.937 0 0 1 7.875 0Zm-32.874 0a4.192 4.192 0 1 1-8.384 0 4.192 4.192 0 0 1 8.384 0Z\" fill=\"#FFF960\"\/><\/svg>\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/header>\n\n\n\n<div class=\"text bg--white\">\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"text__content text__content--1-col\">\n\t\t\t<h2>CSi palletising supplies fully integrated material handling and palletising systems for the fast moving consumer goods industry. From single robot palletiser cells to the fastest multi load &amp; line palletisers. Remote access via IXON Cloud helps reduce downtime and their carbon footprint, improving response times and customer satisfaction. CSi has created a video about their remote service capabilities that combine different technologies to meet customer needs.<\/h2>\r\n<p><a href=\"https:\/\/www.csiportal.com\/\" target=\"_blank\" rel=\"noopener\">CSi<\/a>&#039;s after sales team includes a 24\/7 support desk that uses various access methods to support their customers worldwide. \u201cWe are an international company and our customers usually produce day and night,\u201d says Frans Mertens, Manager Middleware Software Solutions at CSi. \u201cThe faster we can remotely connect an on-duty engineer to the system, the better. We really wanted to improve our service level.\u201d<\/p>\r\n<p>Initially, CSi was unable to connect directly to their installations. If the support desk wanted to gain remote access, they had to ask their customer for access to their jump server. This slowed down response times, and therefore the service CSi provided.<\/p>\r\n<p>Moreover, jump servers bring <a href=\"https:\/\/www.ixon.cloud\/nl\/kennisbank\/cybersecurity-bewustzijn\" target=\"_blank\" rel=\"noopener\">safety risks<\/a> and are no longer suitable for secure user access. IXON Cloud solved this problem with them <a href=\"https:\/\/www.ixon.cloud\/nl\/security\" target=\"_blank\" rel=\"noopener\">security measures<\/a> and a <a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/gebruikersbeheer\" target=\"_blank\" rel=\"noopener\">advanced user management system<\/a>.<\/p>\r\n<p><img decoding=\"async\" src=\"https:\/\/www.ixon.cloud\/media\/oivpdabm\/csi-s-i-pal-solution.jpg?width=1398&amp;mode=max&amp;format=webp\" width=\"687\" height=\"459\" \/><\/p>\r\n<h4>Solution<\/h4>\r\n<p>CSi supplies the <a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/connectiviteit\/ixrouter-edge-gateway\" target=\"_blank\" rel=\"noopener\">IXrouter<\/a> now standard in all their i-Pal products to take advantage of the benefits the solution offers them. CSi can connect their maintenance engineers directly to the machines via the IXrouter. They collect data on the built-in server and can connect an industrial IP camera so that they can monitor remotely to shorten the mean time between repairs (MTBR).<\/p>\r\n<p>Some customers choose to turn on VPN only when necessary, others are always connected. VPN access is easy for CSi customers to arrange with a physical switch.<\/p>\r\n<p>In the video below, CSi shows how they provide remote service with IXON Cloud. In the video CSi shows them <a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/industriele-toegang-op-afstand\" target=\"_blank\" rel=\"noopener\">remote service<\/a> options and how they ensure that their installations are back up and running more quickly in the event of a failure:<\/p>\r\n<p><\/p>\r\n<p>Frans describes: \u201cIn the video our customer has a problem with one of our standard robot solutions, the i-Pal. The customer is relatively inexperienced with the robot and calls our 24\/7 helpdesk. The support engineer asks the customer to turn on the VPN connection so that he can access the robot on location. The customer then enables the VPN with a physical switch, allowing the engineer to access the machine remotely. He looks at the robot&#039;s teach pendant, sees the robot&#039;s program and determines the cause.\u201d<\/p>\r\n<p>The customer can also connect the IP camera to a cabinet socket and physically disconnect the IXrouter from the network. \u201cThis example shows that the combination of IXON and CSi can reduce machine downtime in the factory,\u201d says Frans.<\/p>\r\n<h4>Result<\/h4>\r\n<p>\u201cOur remote service offering is growing. Our engineer can support multiple customers around the world on the same day, because it can all be done remotely. This reduces both travel costs and our CO2 footprint,\u201d says Frans. This fits in well with one of CSi&#039;s core values, which is also very important to their customers: sustainability.<\/p>\r\n\r\n<img decoding=\"async\" src=\"https:\/\/www.ixon.cloud\/media\/s4wpj5b5\/csi-ip-camera.png?width=1398&amp;mode=max&amp;format=webp\" alt=\"\" width=\"480\" height=\"271\" data-src=\"\/media\/s4wpj5b5\/csi-ip-camera.png?width=1398&amp;mode=max&amp;format=webp\" \/><img decoding=\"async\" src=\"https:\/\/www.ixon.cloud\/media\/cqvllomp\/csi-eyes-on-site.png?width=1398&amp;mode=max&amp;format=webp\" alt=\"\" width=\"480\" data-src=\"\/media\/cqvllomp\/csi-eyes-on-site.png?width=1398&amp;mode=max&amp;format=webp\" \/>\r\n\r\n<p>Response time and downtime are also reduced, which increases customer satisfaction. In addition, CSi has unrestricted access to the machine software. \u201cUnlike before, we can now take over the teach pendant and add camera images, because we can set up a VPN connection. This allows us to look deeply into the robot&#039;s programming and therefore analyze it more precisely.\u201d<\/p>\r\n<p>Frans adds: \u201cWe are also very enthusiastic about the<a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/plc-data-logging\" target=\"_blank\" rel=\"noopener\"> data logging<\/a>- and <a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/alarmen-notificaties\" target=\"_blank\" rel=\"noopener\">alarm<\/a> possibilities and are in contact with our customers about this. This would allow us to integrate information into customer dashboards. Furthermore, it can be combined with CSi&#039;s Middleware Software Suite called More.\u201d<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\r\n\t<div class=\"articles bg--offwhite automatic\">\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"articles__header\">\r\n\t\t\t\t\t\t\t\t\t<div class='heading-wrapper'><svg width=\"13\" height=\"13\" viewbox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"6.394\" cy=\"6.5\" r=\"6.394\" fill=\"#000\"\/><\/svg><h2>Related articles<\/h2><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/profiel\/ixon-b-v\/\" class=\"button button--outline\">view profile<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"post-grid post-grid--no-padding\">\r\n\t\t\t\t\n<a class=\"single-item single-item__articles\" href=\"https:\/\/fhi.nl\/en\/news\/industry-tools-de-juiste-verbinding-in-het-proces\/\" data-id=\"39364\">\n\t<div class=\"single-item__articles-icon\">\n\t\t<svg width=\"35\" height=\"35\" viewbox=\"0 0 35 35\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<mask id=\"mask0_1182_5532\" style=\"mask-type:luminance\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"35\" height=\"35\">\n<path d=\"M0 0H35V35H0V0Z\" fill=\"white\"\/>\n<\/mask>\n<g mask=\"url(#mask0_1182_5532)\">\n<path d=\"M5.12695 9.22852H1.02539V31.9238H10.4299C12.2868 31.9238 14.0678 32.6615 15.3809 33.9746H19.6191C20.9322 32.6615 22.7132 31.9238 24.5701 31.9238H33.9746V11.2793H29.873\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M17.5 9.22852H18.1426C20.0088 7.89544 22.2237 7.17773 24.5615 7.17773H29.873V27.8223H24.5615C22.2237 27.8223 20.0088 28.54 18.1426 29.873H16.8574C14.9912 28.54 12.7763 27.8223 10.4385 27.8223H5.12695V5.12695H9.22852\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M9.22852 1.02539V21.6699C13.759 21.6699 17.5 25.3425 17.5 29.873V9.22852C17.5 4.698 13.759 1.02539 9.22852 1.02539Z\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<\/g>\n<\/svg>\n\t<\/div>\n\t<div class=\"single-item__articles-title\"><div class='heading-wrapper'><h3>Industry tools: the right connection in the process<\/h3><\/div><\/div>\n\t<div class=\"single-item__articles-terms\">\n\t\t\n\t\t\n\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Industrial automation<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Members content<\/span>\n\t\t\t\t\t<\/div>\n\t<div class=\"single-item__articles-author-date-wrapper\">\n\t\t\t\t\t<div class=\"single-item__articles-author\">\n\t\t\t\tPanasonic Industry Benelux\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"single-item__articles-date\">\n\t\t\t\tApril 7, 2021\t\t\t<\/div>\n\t\t\t<\/div>\n<\/a>\n\n<a class=\"single-item single-item__articles\" href=\"https:\/\/fhi.nl\/en\/news\/bescherm-je-stalen-24-uur-per-dag\/\" data-id=\"52413\">\n\t<div class=\"single-item__articles-icon\">\n\t\t<svg width=\"35\" height=\"35\" viewbox=\"0 0 35 35\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<mask id=\"mask0_1182_5532\" style=\"mask-type:luminance\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"35\" height=\"35\">\n<path d=\"M0 0H35V35H0V0Z\" fill=\"white\"\/>\n<\/mask>\n<g mask=\"url(#mask0_1182_5532)\">\n<path d=\"M5.12695 9.22852H1.02539V31.9238H10.4299C12.2868 31.9238 14.0678 32.6615 15.3809 33.9746H19.6191C20.9322 32.6615 22.7132 31.9238 24.5701 31.9238H33.9746V11.2793H29.873\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M17.5 9.22852H18.1426C20.0088 7.89544 22.2237 7.17773 24.5615 7.17773H29.873V27.8223H24.5615C22.2237 27.8223 20.0088 28.54 18.1426 29.873H16.8574C14.9912 28.54 12.7763 27.8223 10.4385 27.8223H5.12695V5.12695H9.22852\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M9.22852 1.02539V21.6699C13.759 21.6699 17.5 25.3425 17.5 29.873V9.22852C17.5 4.698 13.759 1.02539 9.22852 1.02539Z\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<\/g>\n<\/svg>\n\t<\/div>\n\t<div class=\"single-item__articles-title\"><div class='heading-wrapper'><h3>Protect your steel 24 hours a day.<\/h3><\/div><\/div>\n\t<div class=\"single-item__articles-terms\">\n\t\t\n\t\t\n\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Industrial automation<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">LabNL<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Laboratory Technology<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">General laboratory equipment<\/span>\n\t\t\t\t\t<\/div>\n\t<div class=\"single-item__articles-author-date-wrapper\">\n\t\t\t\t\t<div class=\"single-item__articles-author\">\n\t\t\t\tElscolab\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"single-item__articles-date\">\n\t\t\t\t20 January 2025\t\t\t<\/div>\n\t\t\t<\/div>\n<\/a>\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":33910,"template":"","branches":[],"events":[],"secretariat":[],"categories":[],"themes_tax":[515],"content_types":[514],"class_list":["post-33909","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CSi palletising vermindert CO\u00b2 voetafdruk door service op afstand| IXON Cloud<\/title>\n<meta name=\"description\" content=\"Toegang op afstand via IXON Cloud helpt downtime en hun CO\u00b2 voetafdruk te verminderen, en verbetert de responstijden en 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