{"id":33909,"date":"2023-01-31T11:00:00","date_gmt":"2023-01-31T10:00:00","guid":{"rendered":"https:\/\/fhi.nl\/nieuws\/csi-palletising-vermindert-zijn-co%c2%b2-voetafdruk-door-service-op-afstand-met-ixon-cloud\/"},"modified":"2024-12-04T13:49:48","modified_gmt":"2024-12-04T12:49:48","slug":"csi-palletising-vermindert-zijn-co%c2%b2-voetafdruk-door-service-op-afstand-met-ixon-cloud","status":"publish","type":"news","link":"https:\/\/fhi.nl\/en\/news\/csi-palletising-vermindert-zijn-co%c2%b2-voetafdruk-door-service-op-afstand-met-ixon-cloud\/","title":{"rendered":"CSi palletising reduces its CO\u00b2 footprint through remote service with IXON Cloud"},"content":{"rendered":"<header id=\"header\" class=\"header header--low\">\n\n\t\n\t\t\t<div class=\"header__background header__background--graphic\"><\/div>\n\t\n\t<div class=\"container\">\n\t\t<div class=\"header__content\">\n\t\t\t<div class=\"header__first header__first--alone\">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h1 class=\"header__title\" >\n\t\t\t\t\tCSi palletising reduces its CO\u00b2 footprint through remote service with IXON Cloud\t\t\t\t<\/h1>\n\n\t\t\t\t<div class=\"header__dots-line\">\n\t\t\t\t\t<svg width=\"431\" height=\"9\" viewbox=\"0 0 431 9\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M430.799 4.192a1.136 1.136 0 1 1-2.272-.001 1.136 1.136 0 0 1 2.272 0Zm-27.272 0a1.135 1.135 0 1 1-2.27 0 1.135 1.135 0 0 1 2.27 0Zm-27.27 0a1.136 1.136 0 1 1-2.272-.001 1.136 1.136 0 0 1 2.272 0Zm-27.272 0a1.39 1.39 0 1 1-2.78 0 1.39 1.39 0 0 1 2.78 0Zm-27.78 0a1.645 1.645 0 1 1-3.29 0 1.645 1.645 0 0 1 3.29 0Zm-28.29 0a1.9 1.9 0 1 1-3.799 0 1.9 1.9 0 0 1 3.799 0Zm-28.799 0a2.154 2.154 0 1 1-4.308 0 2.154 2.154 0 0 1 4.308 0Zm-29.308 0a2.41 2.41 0 1 1-4.819 0 2.41 2.41 0 0 1 4.819 0Zm-29.819 0a2.663 2.663 0 1 1-5.326.001 2.663 2.663 0 0 1 5.326-.001Zm-30.327 0a2.919 2.919 0 1 1-5.837 0 2.919 2.919 0 0 1 5.837 0Zm-30.837 0a3.173 3.173 0 1 1-6.345.001 3.173 3.173 0 0 1 6.345 0Zm-31.346 0a3.428 3.428 0 1 1-6.856 0 3.428 3.428 0 0 1 6.856 0Zm-31.856 0a3.683 3.683 0 1 1-7.365 0 3.683 3.683 0 0 1 7.365 0Zm-32.365 0a3.937 3.937 0 1 1-7.875 0 3.937 3.937 0 0 1 7.875 0Zm-32.874 0a4.192 4.192 0 1 1-8.384 0 4.192 4.192 0 0 1 8.384 0Z\" fill=\"#FFF960\"\/><\/svg>\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/header>\n\n\n\n<div class=\"text bg--white\">\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"text__content text__content--1-col\">\n\t\t\t<h2>CSi palletising supplies fully integrated material handling and palletising systems for the fast moving consumer goods industry. From single robot palletiser cells to the fastest multi load &amp; line palletisers. Remote access via IXON Cloud helps reduce downtime and their carbon footprint, improving response times and customer satisfaction. CSi has created a video about their remote service capabilities that combine different technologies to meet customer needs.<\/h2>\r\n<p><a href=\"https:\/\/www.csiportal.com\/\" target=\"_blank\" rel=\"noopener\">CSi<\/a>&#039;s after sales team includes a 24\/7 support desk that uses various access methods to support their customers worldwide. \u201cWe are an international company and our customers usually produce day and night,\u201d says Frans Mertens, Manager Middleware Software Solutions at CSi. \u201cThe faster we can remotely connect an on-duty engineer to the system, the better. We really wanted to improve our service level.\u201d<\/p>\r\n<p>Initially, CSi was unable to connect directly to their installations. If the support desk wanted to gain remote access, they had to ask their customer for access to their jump server. This slowed down response times, and therefore the service CSi provided.<\/p>\r\n<p>Moreover, jump servers bring <a href=\"https:\/\/www.ixon.cloud\/nl\/kennisbank\/cybersecurity-bewustzijn\" target=\"_blank\" rel=\"noopener\">safety risks<\/a> and are no longer suitable for secure user access. IXON Cloud solved this problem with them <a href=\"https:\/\/www.ixon.cloud\/nl\/security\" target=\"_blank\" rel=\"noopener\">security measures<\/a> and a <a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/gebruikersbeheer\" target=\"_blank\" rel=\"noopener\">advanced user management system<\/a>.<\/p>\r\n<p><img decoding=\"async\" src=\"https:\/\/www.ixon.cloud\/media\/oivpdabm\/csi-s-i-pal-solution.jpg?width=1398&amp;mode=max&amp;format=webp\" width=\"687\" height=\"459\" \/><\/p>\r\n<h4>Solution<\/h4>\r\n<p>CSi supplies the <a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/connectiviteit\/ixrouter-edge-gateway\" target=\"_blank\" rel=\"noopener\">IXrouter<\/a> now standard in all their i-Pal products to take advantage of the benefits the solution offers them. CSi can connect their maintenance engineers directly to the machines via the IXrouter. They collect data on the built-in server and can connect an industrial IP camera so that they can monitor remotely to shorten the mean time between repairs (MTBR).<\/p>\r\n<p>Some customers choose to turn on VPN only when necessary, others are always connected. VPN access is easy for CSi customers to arrange with a physical switch.<\/p>\r\n<p>In the video below, CSi shows how they provide remote service with IXON Cloud. In the video CSi shows them <a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/industriele-toegang-op-afstand\" target=\"_blank\" rel=\"noopener\">remote service<\/a> options and how they ensure that their installations are back up and running more quickly in the event of a failure:<\/p>\r\n<p><\/p>\r\n<p>Frans describes: \u201cIn the video our customer has a problem with one of our standard robot solutions, the i-Pal. The customer is relatively inexperienced with the robot and calls our 24\/7 helpdesk. The support engineer asks the customer to turn on the VPN connection so that he can access the robot on location. The customer then enables the VPN with a physical switch, allowing the engineer to access the machine remotely. He looks at the robot&#039;s teach pendant, sees the robot&#039;s program and determines the cause.\u201d<\/p>\r\n<p>The customer can also connect the IP camera to a cabinet socket and physically disconnect the IXrouter from the network. \u201cThis example shows that the combination of IXON and CSi can reduce machine downtime in the factory,\u201d says Frans.<\/p>\r\n<h4>Result<\/h4>\r\n<p>\u201cOur remote service offering is growing. Our engineer can support multiple customers around the world on the same day, because it can all be done remotely. This reduces both travel costs and our CO2 footprint,\u201d says Frans. This fits in well with one of CSi&#039;s core values, which is also very important to their customers: sustainability.<\/p>\r\n\r\n<img decoding=\"async\" src=\"https:\/\/www.ixon.cloud\/media\/s4wpj5b5\/csi-ip-camera.png?width=1398&amp;mode=max&amp;format=webp\" alt=\"\" width=\"480\" height=\"271\" data-src=\"\/media\/s4wpj5b5\/csi-ip-camera.png?width=1398&amp;mode=max&amp;format=webp\" \/><img decoding=\"async\" src=\"https:\/\/www.ixon.cloud\/media\/cqvllomp\/csi-eyes-on-site.png?width=1398&amp;mode=max&amp;format=webp\" alt=\"\" width=\"480\" data-src=\"\/media\/cqvllomp\/csi-eyes-on-site.png?width=1398&amp;mode=max&amp;format=webp\" \/>\r\n\r\n<p>Response time and downtime are also reduced, which increases customer satisfaction. In addition, CSi has unrestricted access to the machine software. \u201cUnlike before, we can now take over the teach pendant and add camera images, because we can set up a VPN connection. This allows us to look deeply into the robot&#039;s programming and therefore analyze it more precisely.\u201d<\/p>\r\n<p>Frans adds: \u201cWe are also very enthusiastic about the<a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/plc-data-logging\" target=\"_blank\" rel=\"noopener\"> data logging<\/a>- and <a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/alarmen-notificaties\" target=\"_blank\" rel=\"noopener\">alarm<\/a> possibilities and are in contact with our customers about this. This would allow us to integrate information into customer dashboards. Furthermore, it can be combined with CSi&#039;s Middleware Software Suite called More.\u201d<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\r\n\t<div class=\"articles bg--offwhite automatic\">\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"articles__header\">\r\n\t\t\t\t\t\t\t\t\t<div class='heading-wrapper'><svg width=\"13\" height=\"13\" viewbox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"6.394\" cy=\"6.5\" r=\"6.394\" fill=\"#000\"\/><\/svg><h2>Related articles<\/h2><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/profiel\/ixon-b-v\/\" class=\"button button--outline\">view profile<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"post-grid post-grid--no-padding\">\r\n\t\t\t\t\n<a class=\"single-item single-item__articles\" href=\"https:\/\/fhi.nl\/en\/news\/robustel-r5020-lite-kosteneffectieve-5g-router\/\" data-id=\"33248\">\n\t<div class=\"single-item__articles-icon\">\n\t\t<svg width=\"103\" height=\"103\" viewbox=\"0 0 103 103\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M49.5 98.9587V82.3076C33.3844 81.2758 20.6328 67.878 20.6328 51.5019C20.6328 35.1258 33.3844 21.728 49.5 20.6962V4.04134C24.1941 5.08952 4 25.9365 4 51.5C4 77.0635 24.1941 97.9105 49.5 98.9587ZM53.5 78.2983V61.8096H76.3238C72.5238 70.9498 63.8222 77.5397 53.5 78.2983ZM49.5 78.298V61.8096H26.681C30.4804 70.9484 39.1799 77.5377 49.5 78.298ZM47.0728 57.8096H25.3773C24.8906 55.7865 24.6328 53.6743 24.6328 51.5019C24.6328 37.3358 35.5955 25.7301 49.5 24.7058V37.013H34.0466C33.2709 37.013 32.5653 37.4615 32.2359 38.1637C31.9065 38.8659 32.0128 39.6952 32.5086 40.2916L47.0728 57.8096ZM55.9249 57.8096H77.6274C78.1141 55.7865 78.3719 53.6743 78.3719 51.5019C78.3719 37.3342 67.4068 25.7275 53.5 24.7055V37.013H68.9511C69.7268 37.013 70.4324 37.4615 70.7618 38.1637C71.0912 38.8659 70.9849 39.6952 70.4891 40.2916L55.9249 57.8096ZM53.5 82.3079V98.9587C78.8059 97.9105 99 77.0635 99 51.5C99 25.9365 78.8059 5.08952 53.5 4.04134V20.6959C69.6178 21.7254 82.3719 35.1242 82.3719 51.5019C82.3719 67.8796 69.6178 81.2784 53.5 82.3079ZM0 51.5C0 23.7271 21.9843 1.08883 49.5 0.0381213V0H51.5H53.5V0.0381213C81.0157 1.08883 103 23.7271 103 51.5C103 79.9427 79.9427 103 51.5 103C23.0573 103 0 79.9427 0 51.5ZM38.3102 41.013H64.6875L51.4989 56.8765L38.3102 41.013Z\" fill=\"#2DD881\"\/>\n<\/svg>\n\t<\/div>\n\t<div class=\"single-item__articles-title\"><div class='heading-wrapper'><h3>Robustel R5020 Lite \u2013 Cost-effective 5G router<\/h3><\/div><\/div>\n\t<div class=\"single-item__articles-terms\">\n\t\t\n\t\t\n\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Industrial Electronics<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Members content<\/span>\n\t\t\t\t\t<\/div>\n\t<div class=\"single-item__articles-author-date-wrapper\">\n\t\t\t\t\t<div class=\"single-item__articles-author\">\n\t\t\t\tAlflex Technologies\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"single-item__articles-date\">\n\t\t\t\tMay 30, 2023\t\t\t<\/div>\n\t\t\t<\/div>\n<\/a>\n\n<a class=\"single-item single-item__articles\" href=\"https:\/\/fhi.nl\/en\/news\/testrobot-the-beast-verwerkt-twintigduizend-coronatests-per-dag\/\" data-id=\"40018\">\n\t<div class=\"single-item__articles-icon\">\n\t\t<svg width=\"82\" height=\"98\" viewbox=\"0 0 82 98\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M26.5586 7.96501C26.5586 6.61879 26.8909 5.49682 27.3233 4.77796C27.7792 4.02009 28.1318 4 28.1466 4H55.0564C55.0712 4 55.4238 4.02009 55.8796 4.77796C56.312 5.49682 56.6444 6.61879 56.6444 7.96501C56.6444 9.31122 56.312 10.4332 55.8796 11.1521C55.4238 11.9099 55.0712 11.93 55.0564 11.93H54.2487C53.8841 11.5449 53.3681 11.3047 52.796 11.3047H28.981C28.5233 11.3047 28.1015 11.4584 27.7644 11.7171C27.6381 11.602 27.4874 11.4248 27.3233 11.1521C26.8909 10.4332 26.5586 9.31122 26.5586 7.96501ZM26.981 15.7683C25.6024 15.3755 24.5619 14.3215 23.8956 13.2138C23.0294 11.7738 22.5586 9.91326 22.5586 7.96501C22.5586 6.01675 23.0294 4.15622 23.8956 2.71619C24.7383 1.31517 26.1797 0 28.1466 0H55.0564C57.0232 0 58.4646 1.31517 59.3073 2.71619C60.1735 4.15622 60.6444 6.01675 60.6444 7.96501C60.6444 9.91326 60.1735 11.7738 59.3073 13.2138C58.4646 14.6148 57.0232 15.93 55.0564 15.93H54.796V40.3243L80.5327 84.0062L80.5391 84.0172L80.5503 84.0368C84.0711 90.2609 79.5954 97.9997 72.4362 97.9997H9.34052C2.18152 97.9997 -2.29415 90.2608 1.22665 84.0368C1.23243 84.0265 1.23831 84.0163 1.24428 84.0062L26.981 40.3243V15.7683ZM30.981 15.93V35.792H39.161C40.2655 35.792 41.161 36.6874 41.161 37.792C41.161 38.8966 40.2655 39.792 39.161 39.792H30.981V40.8697C30.981 41.2268 30.8854 41.5773 30.7041 41.8849L21.3184 57.8149H60.4585L51.0728 41.8849C50.8916 41.5773 50.796 41.2268 50.796 40.8697V15.93H30.981ZM62.8152 61.8148C62.8065 61.8149 62.7978 61.8149 62.7891 61.8149H19.4727C19.3082 61.8149 19.1484 61.7951 18.9954 61.7577L4.70016 86.0205C2.69212 89.5942 5.27194 93.9997 9.34052 93.9997H72.4362C76.5051 93.9997 79.0848 89.5941 77.0768 86.0205L62.8152 61.8148Z\" fill=\"#FFDA56\"\/>\n<\/svg>\n\t<\/div>\n\t<div class=\"single-item__articles-title\"><div class='heading-wrapper'><h3>Test robot &#039;The Beast&#039; processes twenty thousand corona tests per day<\/h3><\/div><\/div>\n\t<div class=\"single-item__articles-terms\">\n\t\t\n\t\t\n\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Laboratory Technology<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">LabAnalysis<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Diagnostics<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Laboratory automation<\/span>\n\t\t\t\t\t<\/div>\n\t<div class=\"single-item__articles-author-date-wrapper\">\n\t\t\t\t\t<div class=\"single-item__articles-author\">\n\t\t\t\tFHI, Federation of Technology Industries\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"single-item__articles-date\">\n\t\t\t\tJanuary 28, 2021\t\t\t<\/div>\n\t\t\t<\/div>\n<\/a>\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":33910,"template":"","branches":[],"events":[],"secretariat":[],"categories":[],"themes_tax":[515],"content_types":[514],"class_list":["post-33909","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CSi palletising vermindert CO\u00b2 voetafdruk door service op afstand| IXON 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