{"id":33909,"date":"2023-01-31T11:00:00","date_gmt":"2023-01-31T10:00:00","guid":{"rendered":"https:\/\/fhi.nl\/nieuws\/csi-palletising-vermindert-zijn-co%c2%b2-voetafdruk-door-service-op-afstand-met-ixon-cloud\/"},"modified":"2024-12-04T13:49:48","modified_gmt":"2024-12-04T12:49:48","slug":"csi-palletising-vermindert-zijn-co%c2%b2-voetafdruk-door-service-op-afstand-met-ixon-cloud","status":"publish","type":"news","link":"https:\/\/fhi.nl\/en\/news\/csi-palletising-vermindert-zijn-co%c2%b2-voetafdruk-door-service-op-afstand-met-ixon-cloud\/","title":{"rendered":"CSi palletising reduces its CO\u00b2 footprint through remote service with IXON Cloud"},"content":{"rendered":"<header id=\"header\" class=\"header header--low\">\n\n\t\n\t\t\t<div class=\"header__background header__background--graphic\"><\/div>\n\t\n\t<div class=\"container\">\n\t\t<div class=\"header__content\">\n\t\t\t<div class=\"header__first header__first--alone\">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h1 class=\"header__title\" >\n\t\t\t\t\tCSi palletising reduces its CO\u00b2 footprint through remote service with IXON Cloud\t\t\t\t<\/h1>\n\n\t\t\t\t<div class=\"header__dots-line\">\n\t\t\t\t\t<svg width=\"431\" height=\"9\" viewbox=\"0 0 431 9\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M430.799 4.192a1.136 1.136 0 1 1-2.272-.001 1.136 1.136 0 0 1 2.272 0Zm-27.272 0a1.135 1.135 0 1 1-2.27 0 1.135 1.135 0 0 1 2.27 0Zm-27.27 0a1.136 1.136 0 1 1-2.272-.001 1.136 1.136 0 0 1 2.272 0Zm-27.272 0a1.39 1.39 0 1 1-2.78 0 1.39 1.39 0 0 1 2.78 0Zm-27.78 0a1.645 1.645 0 1 1-3.29 0 1.645 1.645 0 0 1 3.29 0Zm-28.29 0a1.9 1.9 0 1 1-3.799 0 1.9 1.9 0 0 1 3.799 0Zm-28.799 0a2.154 2.154 0 1 1-4.308 0 2.154 2.154 0 0 1 4.308 0Zm-29.308 0a2.41 2.41 0 1 1-4.819 0 2.41 2.41 0 0 1 4.819 0Zm-29.819 0a2.663 2.663 0 1 1-5.326.001 2.663 2.663 0 0 1 5.326-.001Zm-30.327 0a2.919 2.919 0 1 1-5.837 0 2.919 2.919 0 0 1 5.837 0Zm-30.837 0a3.173 3.173 0 1 1-6.345.001 3.173 3.173 0 0 1 6.345 0Zm-31.346 0a3.428 3.428 0 1 1-6.856 0 3.428 3.428 0 0 1 6.856 0Zm-31.856 0a3.683 3.683 0 1 1-7.365 0 3.683 3.683 0 0 1 7.365 0Zm-32.365 0a3.937 3.937 0 1 1-7.875 0 3.937 3.937 0 0 1 7.875 0Zm-32.874 0a4.192 4.192 0 1 1-8.384 0 4.192 4.192 0 0 1 8.384 0Z\" fill=\"#FFF960\"\/><\/svg>\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/header>\n\n\n\n<div class=\"text bg--white\">\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"text__content text__content--1-col\">\n\t\t\t<h2>CSi palletising supplies fully integrated material handling and palletising systems for the fast moving consumer goods industry. From single robot palletiser cells to the fastest multi load &amp; line palletisers. Remote access via IXON Cloud helps reduce downtime and their carbon footprint, improving response times and customer satisfaction. CSi has created a video about their remote service capabilities that combine different technologies to meet customer needs.<\/h2>\r\n<p><a href=\"https:\/\/www.csiportal.com\/\" target=\"_blank\" rel=\"noopener\">CSi<\/a>&#039;s after sales team includes a 24\/7 support desk that uses various access methods to support their customers worldwide. \u201cWe are an international company and our customers usually produce day and night,\u201d says Frans Mertens, Manager Middleware Software Solutions at CSi. \u201cThe faster we can remotely connect an on-duty engineer to the system, the better. We really wanted to improve our service level.\u201d<\/p>\r\n<p>Initially, CSi was unable to connect directly to their installations. If the support desk wanted to gain remote access, they had to ask their customer for access to their jump server. This slowed down response times, and therefore the service CSi provided.<\/p>\r\n<p>Moreover, jump servers bring <a href=\"https:\/\/www.ixon.cloud\/nl\/kennisbank\/cybersecurity-bewustzijn\" target=\"_blank\" rel=\"noopener\">safety risks<\/a> and are no longer suitable for secure user access. IXON Cloud solved this problem with them <a href=\"https:\/\/www.ixon.cloud\/nl\/security\" target=\"_blank\" rel=\"noopener\">security measures<\/a> and a <a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/gebruikersbeheer\" target=\"_blank\" rel=\"noopener\">advanced user management system<\/a>.<\/p>\r\n<p><img decoding=\"async\" src=\"https:\/\/www.ixon.cloud\/media\/oivpdabm\/csi-s-i-pal-solution.jpg?width=1398&amp;mode=max&amp;format=webp\" width=\"687\" height=\"459\" \/><\/p>\r\n<h4>Solution<\/h4>\r\n<p>CSi supplies the <a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/connectiviteit\/ixrouter-edge-gateway\" target=\"_blank\" rel=\"noopener\">IXrouter<\/a> now standard in all their i-Pal products to take advantage of the benefits the solution offers them. CSi can connect their maintenance engineers directly to the machines via the IXrouter. They collect data on the built-in server and can connect an industrial IP camera so that they can monitor remotely to shorten the mean time between repairs (MTBR).<\/p>\r\n<p>Some customers choose to turn on VPN only when necessary, others are always connected. VPN access is easy for CSi customers to arrange with a physical switch.<\/p>\r\n<p>In the video below, CSi shows how they provide remote service with IXON Cloud. In the video CSi shows them <a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/industriele-toegang-op-afstand\" target=\"_blank\" rel=\"noopener\">remote service<\/a> options and how they ensure that their installations are back up and running more quickly in the event of a failure:<\/p>\r\n<p><\/p>\r\n<p>Frans describes: \u201cIn the video our customer has a problem with one of our standard robot solutions, the i-Pal. The customer is relatively inexperienced with the robot and calls our 24\/7 helpdesk. The support engineer asks the customer to turn on the VPN connection so that he can access the robot on location. The customer then enables the VPN with a physical switch, allowing the engineer to access the machine remotely. He looks at the robot&#039;s teach pendant, sees the robot&#039;s program and determines the cause.\u201d<\/p>\r\n<p>The customer can also connect the IP camera to a cabinet socket and physically disconnect the IXrouter from the network. \u201cThis example shows that the combination of IXON and CSi can reduce machine downtime in the factory,\u201d says Frans.<\/p>\r\n<h4>Result<\/h4>\r\n<p>\u201cOur remote service offering is growing. Our engineer can support multiple customers around the world on the same day, because it can all be done remotely. This reduces both travel costs and our CO2 footprint,\u201d says Frans. This fits in well with one of CSi&#039;s core values, which is also very important to their customers: sustainability.<\/p>\r\n\r\n<img decoding=\"async\" src=\"https:\/\/www.ixon.cloud\/media\/s4wpj5b5\/csi-ip-camera.png?width=1398&amp;mode=max&amp;format=webp\" alt=\"\" width=\"480\" height=\"271\" data-src=\"\/media\/s4wpj5b5\/csi-ip-camera.png?width=1398&amp;mode=max&amp;format=webp\" \/><img decoding=\"async\" src=\"https:\/\/www.ixon.cloud\/media\/cqvllomp\/csi-eyes-on-site.png?width=1398&amp;mode=max&amp;format=webp\" alt=\"\" width=\"480\" data-src=\"\/media\/cqvllomp\/csi-eyes-on-site.png?width=1398&amp;mode=max&amp;format=webp\" \/>\r\n\r\n<p>Response time and downtime are also reduced, which increases customer satisfaction. In addition, CSi has unrestricted access to the machine software. \u201cUnlike before, we can now take over the teach pendant and add camera images, because we can set up a VPN connection. This allows us to look deeply into the robot&#039;s programming and therefore analyze it more precisely.\u201d<\/p>\r\n<p>Frans adds: \u201cWe are also very enthusiastic about the<a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/plc-data-logging\" target=\"_blank\" rel=\"noopener\"> data logging<\/a>- and <a href=\"https:\/\/www.ixon.cloud\/nl\/iiot-platform\/alarmen-notificaties\" target=\"_blank\" rel=\"noopener\">alarm<\/a> possibilities and are in contact with our customers about this. This would allow us to integrate information into customer dashboards. Furthermore, it can be combined with CSi&#039;s Middleware Software Suite called More.\u201d<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\r\n\t<div class=\"articles bg--offwhite automatic\">\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"articles__header\">\r\n\t\t\t\t\t\t\t\t\t<div class='heading-wrapper'><svg width=\"13\" height=\"13\" viewbox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"6.394\" cy=\"6.5\" r=\"6.394\" fill=\"#000\"\/><\/svg><h2>Related articles<\/h2><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/profiel\/ixon-b-v\/\" class=\"button button--outline\">view profile<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"post-grid post-grid--no-padding\">\r\n\t\t\t\t\n<a class=\"single-item single-item__articles\" href=\"https:\/\/fhi.nl\/en\/news\/slimme-solid-state-relais-met-veldbus\/\" data-id=\"37575\">\n\t<div class=\"single-item__articles-icon\">\n\t\t<svg width=\"35\" height=\"35\" viewbox=\"0 0 35 35\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<mask id=\"mask0_1182_5532\" style=\"mask-type:luminance\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"35\" height=\"35\">\n<path d=\"M0 0H35V35H0V0Z\" fill=\"white\"\/>\n<\/mask>\n<g mask=\"url(#mask0_1182_5532)\">\n<path d=\"M5.12695 9.22852H1.02539V31.9238H10.4299C12.2868 31.9238 14.0678 32.6615 15.3809 33.9746H19.6191C20.9322 32.6615 22.7132 31.9238 24.5701 31.9238H33.9746V11.2793H29.873\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M17.5 9.22852H18.1426C20.0088 7.89544 22.2237 7.17773 24.5615 7.17773H29.873V27.8223H24.5615C22.2237 27.8223 20.0088 28.54 18.1426 29.873H16.8574C14.9912 28.54 12.7763 27.8223 10.4385 27.8223H5.12695V5.12695H9.22852\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M9.22852 1.02539V21.6699C13.759 21.6699 17.5 25.3425 17.5 29.873V9.22852C17.5 4.698 13.759 1.02539 9.22852 1.02539Z\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<\/g>\n<\/svg>\n\t<\/div>\n\t<div class=\"single-item__articles-title\"><div class='heading-wrapper'><h3>Smart solid state relay with fieldbus<\/h3><\/div><\/div>\n\t<div class=\"single-item__articles-terms\">\n\t\t\n\t\t\n\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Industrial automation<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Members content<\/span>\n\t\t\t\t\t<\/div>\n\t<div class=\"single-item__articles-author-date-wrapper\">\n\t\t\t\t\t<div class=\"single-item__articles-author\">\n\t\t\t\tElincom Electronics BV\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"single-item__articles-date\">\n\t\t\t\tNovember 9, 2021\t\t\t<\/div>\n\t\t\t<\/div>\n<\/a>\n\n<a class=\"single-item single-item__articles\" href=\"https:\/\/fhi.nl\/en\/news\/cellsius-project-h2-the-development-of-the-lightwing-ac4\/\" data-id=\"31924\">\n\t<div class=\"single-item__articles-icon\">\n\t\t<svg width=\"103\" height=\"103\" viewbox=\"0 0 103 103\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M49.5 98.9587V82.3076C33.3844 81.2758 20.6328 67.878 20.6328 51.5019C20.6328 35.1258 33.3844 21.728 49.5 20.6962V4.04134C24.1941 5.08952 4 25.9365 4 51.5C4 77.0635 24.1941 97.9105 49.5 98.9587ZM53.5 78.2983V61.8096H76.3238C72.5238 70.9498 63.8222 77.5397 53.5 78.2983ZM49.5 78.298V61.8096H26.681C30.4804 70.9484 39.1799 77.5377 49.5 78.298ZM47.0728 57.8096H25.3773C24.8906 55.7865 24.6328 53.6743 24.6328 51.5019C24.6328 37.3358 35.5955 25.7301 49.5 24.7058V37.013H34.0466C33.2709 37.013 32.5653 37.4615 32.2359 38.1637C31.9065 38.8659 32.0128 39.6952 32.5086 40.2916L47.0728 57.8096ZM55.9249 57.8096H77.6274C78.1141 55.7865 78.3719 53.6743 78.3719 51.5019C78.3719 37.3342 67.4068 25.7275 53.5 24.7055V37.013H68.9511C69.7268 37.013 70.4324 37.4615 70.7618 38.1637C71.0912 38.8659 70.9849 39.6952 70.4891 40.2916L55.9249 57.8096ZM53.5 82.3079V98.9587C78.8059 97.9105 99 77.0635 99 51.5C99 25.9365 78.8059 5.08952 53.5 4.04134V20.6959C69.6178 21.7254 82.3719 35.1242 82.3719 51.5019C82.3719 67.8796 69.6178 81.2784 53.5 82.3079ZM0 51.5C0 23.7271 21.9843 1.08883 49.5 0.0381213V0H51.5H53.5V0.0381213C81.0157 1.08883 103 23.7271 103 51.5C103 79.9427 79.9427 103 51.5 103C23.0573 103 0 79.9427 0 51.5ZM38.3102 41.013H64.6875L51.4989 56.8765L38.3102 41.013Z\" fill=\"#2DD881\"\/>\n<\/svg>\n\t<\/div>\n\t<div class=\"single-item__articles-title\"><div class='heading-wrapper'><h3>Cellsius Project H2 \u2013 The development of the lightwing ac4<\/h3><\/div><\/div>\n\t<div class=\"single-item__articles-terms\">\n\t\t\n\t\t\n\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Industrial Electronics<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Design Automation &amp; Embedded Systems Event<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Members content<\/span>\n\t\t\t\t\t<\/div>\n\t<div class=\"single-item__articles-author-date-wrapper\">\n\t\t\t\t\t<div class=\"single-item__articles-author\">\n\t\t\t\tEurocircuits NV\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"single-item__articles-date\">\n\t\t\t\tFebruary 16, 2024\t\t\t<\/div>\n\t\t\t<\/div>\n<\/a>\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":33910,"template":"","branches":[],"events":[],"secretariat":[],"categories":[],"themes_tax":[515],"content_types":[514],"class_list":["post-33909","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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