{"id":36173,"date":"2022-04-21T09:38:00","date_gmt":"2022-04-21T07:38:00","guid":{"rendered":"https:\/\/fhi.nl\/nieuws\/how-data-logging-taught-wientjens-more-about-their-machines-in-the-field\/"},"modified":"2024-07-10T13:30:02","modified_gmt":"2024-07-10T11:30:02","slug":"how-data-logging-taught-wientjens-more-about-their-machines-in-the-field","status":"publish","type":"news","link":"https:\/\/fhi.nl\/en\/news\/how-data-logging-taught-wientjens-more-about-their-machines-in-the-field\/","title":{"rendered":"How data logging taught Wientjens more about their machines in the field"},"content":{"rendered":"
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\n\t\t\t\t\tHow data logging taught Wientjens more about their machines in the field\t\t\t\t<\/h1>\n\n\t\t\t\t
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Subject<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tConsulting and engineering\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tData acquisition systems\/ Historians\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tAutomation services\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tEngineering software\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHardware for automation\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tIndustrial automation\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tMaintenance & Reliability\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tSoftware for automation\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tSystem integration\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n
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Wientjens \u2013 The Dutch Water Company produces water and energy recycling equipment for textile laundries, for circularity benefits in the washing process. When they started looking into their machine data, they found that their impact on sustainability was bigger than expected. They got surprising insights. Both for machine performance and on how to deploy new service offerings at the right time.

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Challenge<\/h2>\r\n

It may not sound like a problem, but\u00a0Wientjens<\/a>\u00a0runs into the issue that their machine quality is too high. On average, their recycling machines have a life span which is longer than the general life expectancy. This means customers don't have to buy a replacement machine for a long period of time.\u00a0<\/p>\r\n

Few big malfunctions occur due to the quality of the machines, and maintenance is performed by the customers themselves. Wientjens had little insight into the actual operation of the machines, or how the equipment actually behaves in the field. Operator misuse or errors can result in\u00a0a serious drop in output quality<\/strong>.<\/p>\r\n

Wientjens has no intention to compromise on the quality of their machines going forward. So they came up with\u00a0new service models<\/a>\u00a0to offer customers\u00a0added value throughout the machine's lifecycle<\/strong>. Their customers were not interested, at least not at the time Wientjens was offering the service. This is when Wientjens started thinking about how to offer their customers exactly what they needed, at exactly the right time.\u00a0<\/p>\r\n\r\n\r\n\"Wientjens'\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\nWientjens' Blue Ocean Filter water energy recycling equipment for textile laundries<\/em>\r\n\r\n\r\n

Solution<\/h2>\r\n

\u201cWe realized that we could help our customers with our data,\u201d says Gerry Wientjens, CEO at Wientjens. Data was only locally available at the PLC, without historical data. Even the HMI was only available on-site with insights for the operator. Wientjens needed a solution that enabled\u00a0data visualization in the cloud<\/strong>.\u00a0<\/p>\r\n

Wientjens came across IXON and now standardly equips every machine with an\u00a0IXrouter<\/a>. This enables them to remotely access their machines in the field, and more importantly, get access to data. Wientjens started\u00a0logging data<\/a>\u00a0and\u00a0created dashboards<\/strong>\u00a0to get insights into their machines. Wientjens now\u00a0analyzes their data<\/a>\u00a0to see when their customers need what information in which form.\u00a0<\/p>\r\n\r\n\r\n\r\n\r\n\r\n

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Data is worthless unless you are going to analyze and act on it<\/p>\r\n<\/blockquote>\r\n\r\nKees Ruven Project Manager at Wientjens\r\n\r\n\r\n\r\n\r\n

Result<\/h2>\r\n

Based on machine data Wientjens can determine when's the best moment to offer certain services to their customers. \u201cWe can see when maintenance is needed, and when the customer has done the required maintenance. We then offer them a spare parts maintenance kit to restock their used parts,\u201d says Gerry. This way Wientjens adds value for their customers by\u00a0unburdening them in terms of stock management<\/strong>.\u00a0<\/p>\r\n

Additionally, Wientjens is deliberately not offering extensive training packages in the initial quote since their experience is that this is often not perceived as valuable and only adds costs to the deal. Whereas, based on data on how the machine is used, they can\u00a0tailor their training package<\/strong>\u00a0to the right person with a specific demand throughout the lifetime of the machine.<\/p>\r\n\r\n\r\n\"Data\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\n\u00a0\r\nData dashboards in Wientjens Cloud Dashboards (white labeled IXON Cloud)<\/em>\r\n\r\n\r\n

However, data insights are not only used to get a better understanding of their customers needs, but also to create commercial benefits and USPs. First Wientjens didn't know exactly how their machines were operating in the field, but data logging and analysis has yielded the following insights:<\/p>\r\n