{"id":39336,"date":"2021-04-08T12:37:07","date_gmt":"2021-04-08T10:37:07","guid":{"rendered":"https:\/\/fhi.nl\/nieuws\/maatwerk-aan-priva-personeel-en-partners-voor-wereldwijde-optimalisatie-klantbedienin\/"},"modified":"2024-07-10T13:58:33","modified_gmt":"2024-07-10T11:58:33","slug":"maatwerk-aan-priva-personeel-en-partners-voor-wereldwijde-optimalisatie-klantbedienin","status":"publish","type":"news","link":"https:\/\/fhi.nl\/en\/news\/maatwerk-aan-priva-personeel-en-partners-voor-wereldwijde-optimalisatie-klantbedienin\/","title":{"rendered":"Customization for Priva staff and partners for global optimization of customer service"},"content":{"rendered":"<header id=\"header\" class=\"header header--low header--branch\">\n\n\t\n\t\t\t<div class=\"header__background header__background--graphic\"><\/div>\n\t\n\t<div class=\"container\">\n\t\t<div class=\"header__content\">\n\t\t\t<div class=\"header__first\">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h1 class=\"header__title\" >\n\t\t\t\t\tCustomization for Priva staff and partners for global optimization of customer service\t\t\t\t<\/h1>\n\n\t\t\t\t<div class=\"header__dots-line\">\n\t\t\t\t\t<svg width=\"431\" height=\"9\" viewbox=\"0 0 431 9\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M430.799 4.192a1.136 1.136 0 1 1-2.272-.001 1.136 1.136 0 0 1 2.272 0Zm-27.272 0a1.135 1.135 0 1 1-2.27 0 1.135 1.135 0 0 1 2.27 0Zm-27.27 0a1.136 1.136 0 1 1-2.272-.001 1.136 1.136 0 0 1 2.272 0Zm-27.272 0a1.39 1.39 0 1 1-2.78 0 1.39 1.39 0 0 1 2.78 0Zm-27.78 0a1.645 1.645 0 1 1-3.29 0 1.645 1.645 0 0 1 3.29 0Zm-28.29 0a1.9 1.9 0 1 1-3.799 0 1.9 1.9 0 0 1 3.799 0Zm-28.799 0a2.154 2.154 0 1 1-4.308 0 2.154 2.154 0 0 1 4.308 0Zm-29.308 0a2.41 2.41 0 1 1-4.819 0 2.41 2.41 0 0 1 4.819 0Zm-29.819 0a2.663 2.663 0 1 1-5.326.001 2.663 2.663 0 0 1 5.326-.001Zm-30.327 0a2.919 2.919 0 1 1-5.837 0 2.919 2.919 0 0 1 5.837 0Zm-30.837 0a3.173 3.173 0 1 1-6.345.001 3.173 3.173 0 0 1 6.345 0Zm-31.346 0a3.428 3.428 0 1 1-6.856 0 3.428 3.428 0 0 1 6.856 0Zm-31.856 0a3.683 3.683 0 1 1-7.365 0 3.683 3.683 0 0 1 7.365 0Zm-32.365 0a3.937 3.937 0 1 1-7.875 0 3.937 3.937 0 0 1 7.875 0Zm-32.874 0a4.192 4.192 0 1 1-8.384 0 4.192 4.192 0 0 1 8.384 0Z\" fill=\"#FFF960\"\/><\/svg>\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"header__second\">\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"header__branch-logos\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/fhi.nl\/app\/uploads\/2024\/02\/Industriele-elektronica.svg\" class=\"header__branch-logo\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/header>\n\n\t<div class=\"header__meta\">\n\t<div class=\"container\">\n\t\t<div class=\"header__meta__category\">\n\n\t\t\t\t\t\t\t<div class=\"header__meta__detail\">\n\t\t\t\t\t<div>Branch<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fhi.nl\/en\/kennishub\/?_branches_kennishub=industriele-elektronica\" class=\"header__meta__detail--branch\">\n\t\t\t\t\t\t\t\tIndustrial Electronics\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"text bg--white\">\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"text__content text__content--1-col\">\n\t\t\t\r\n\r\n<p><strong>Priva is internationally active in horticulture and building automation and has been working with us for a number of years to train both technical and non-technical personnel worldwide in TCP\/IP and Ethernet. They are now also allowing their partners to follow this training and a new training is in the starting blocks. We spoke with Ren\u00e9 Verhaal, team leader Group Technical Support at Priva.\u00a0<\/strong><\/p>\r\n<p>Ren\u00e9: &#039;I once went looking for a TCP\/IP and Ethernet training together with a colleague and found it at Dirksen. After the training we were so enthusiastic that we spoke to the trainer about the possibility of providing this training for our colleagues. We then came into contact with Koen Cuppen and Thijs Groenen from Dirksen and that&#039;s how the ball started rolling.\u00a0<\/p>\r\n<h2>Training colleagues and partners<\/h2>\r\n\r\n\r\n\r\n\r\n\r\n<p>Now we offer a TCP\/IP training for all our colleagues and our partners. In addition, we have our technical employees from other countries come to the Netherlands once or twice a year to train them further. Staff from England, Germany, France or Switzerland, for example. There have now been two of these training courses. The third has unfortunately been postponed due to corona, but is still planned.\u00a0<\/p>\r\n\r\n<img decoding=\"async\" src=\"https:\/\/www.dirksen.nl\/uploads\/\/apparatuur%20Priva%20300%20x%20300.png\" \/>\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p>The reason we have all our staff trained in the Netherlands is first of all for the knowledge. We just don&#039;t have enough time to give this training ourselves and have seen that the trainer from Dirksen has a lot of knowledge and can assess our system well. It is also nice that he has an independent opinion in discussions and also guides them. He answers the questions in a pragmatic way. The training is tailor-made and consists of the TCP\/IP training with a small part Priva. So they get all the knowledge they need and there is extra depth within the organization. The training includes a lot of practice with our own equipment. The partners also get good training in this way. You notice with both colleagues and partners that they start asking us more specific questions. They now understand how the systems work, that is what you want to achieve with everyone.\u00a0<\/p>\r\n<p>Our colleagues and partners are taking the training well and that leads to great results. In general, we always get positive reactions. If there is any feedback that we can use, we discuss this with Koen and Thijs<img decoding=\"async\" src=\"https:\/\/www.dirksen.nl\/uploads\/\/Nieuwsbrief%20Priva%20560%20x%20300.png\" alt=\"\" \/><\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p>\u00a0<\/p>\r\n\r\n<p>\u00a0<\/p>\r\n\r\n<h2>\u00a0<\/h2>\r\n<h2>\u00a0<\/h2>\r\n<h2>\u00a0<\/h2>\r\n<h2>\u00a0<\/h2>\r\n<h2>Future collaborations<\/h2>\r\n<p>We are currently working with Dirksen to develop a customized online training course aimed at our commercial employees worldwide. The goal is to also give these employees a solid foundation so that they can talk to the customer at a certain level about the services and products that Priva offers. Ultimately, we may also be able to include our partners in this and further expand the collaboration with Dirksen. So far, it has been good. The collaboration is pleasant, everything is handled well, there are short lines and you can switch easily. No major bureaucracy to go through and they are open to your ideas. You really notice that they listen to the customer and think along with them.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p><img decoding=\"async\" src=\"https:\/\/www.dirksen.nl\/uploads\/\/IMG_2345_export.jpg%202.jpg\" width=\"294\" height=\"244\" \/>We recently had a pilot training in which we noticed that we were going too far with the technique. So we had the training adjusted and are going to test it again. That way you really see that it is not a standard training. It is custom-made. For example, based on the pilot training it turned out that the training will be given by two teachers. In this way there is more interaction, participants with questions are seen more quickly and it can be assessed in time whether it is becoming too technical. Dirksen was able to adjust the training to the company and the background of the participants in a short time. That also gives the participants a familiar feeling and you show that their wishes are being listened to. I think that is a big plus point of our collaboration.&#039;<\/p>\r\n<h2>Customized programs<\/h2>\r\n<p>Also curious about the customization possibilities within your organization? We investigate your specific training needs and translate this into didactic models. In consultation with our training advisor, you determine where, when and how the implementation takes place. We then process this data into a total concept that you and we support. For more information, go to <a href=\"https:\/\/www.dirksen.nl\/meer-informatie\/maatwerk-en-meer\">https:\/\/www.dirksen.nl\/meer-informatie\/maatwerk-en-meer<\/a> or contact our training advisor for a no-obligation consultation:<\/p>\r\n<p><img decoding=\"async\" src=\"https:\/\/www.dirksen.nl\/uploads\/Koen100x100.jpg\" alt=\"Koen Cuppen\" \/><\/p>\r\n<p>Koen Cuppen<br \/>Training Advisor<br \/><a href=\"mailto:kcuppen@dirksen.nl\">kcuppen@dirksen.nl<\/a><br \/>T 026 \u2013 3 544 640<br \/>M 06 \u2013 11 35 45 33<\/p>\r\n\r\n\r\n\t\t<\/div>\n\t<\/div>\n<\/div>\r\n\t<div class=\"articles bg--offwhite automatic\">\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"articles__header\">\r\n\t\t\t\t\t\t\t\t\t<div class='heading-wrapper'><svg width=\"13\" height=\"13\" viewbox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"6.394\" cy=\"6.5\" r=\"6.394\" fill=\"#000\"\/><\/svg><h2>Related articles<\/h2><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/profiel\/dirksen-opleidingen-b-v\/\" class=\"button button--outline\">view profile<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"post-grid post-grid--no-padding\">\r\n\t\t\t\t\n<a class=\"single-item single-item__articles\" href=\"https:\/\/fhi.nl\/en\/news\/reinheidsklassen-voor-hydraulische-olie-en-brandstoffen\/\" data-id=\"32955\">\n\t<div class=\"single-item__articles-icon\">\n\t\t<svg width=\"35\" height=\"35\" viewbox=\"0 0 35 35\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<mask id=\"mask0_1182_5532\" style=\"mask-type:luminance\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"35\" height=\"35\">\n<path d=\"M0 0H35V35H0V0Z\" fill=\"white\"\/>\n<\/mask>\n<g mask=\"url(#mask0_1182_5532)\">\n<path d=\"M5.12695 9.22852H1.02539V31.9238H10.4299C12.2868 31.9238 14.0678 32.6615 15.3809 33.9746H19.6191C20.9322 32.6615 22.7132 31.9238 24.5701 31.9238H33.9746V11.2793H29.873\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M17.5 9.22852H18.1426C20.0088 7.89544 22.2237 7.17773 24.5615 7.17773H29.873V27.8223H24.5615C22.2237 27.8223 20.0088 28.54 18.1426 29.873H16.8574C14.9912 28.54 12.7763 27.8223 10.4385 27.8223H5.12695V5.12695H9.22852\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M9.22852 1.02539V21.6699C13.759 21.6699 17.5 25.3425 17.5 29.873V9.22852C17.5 4.698 13.759 1.02539 9.22852 1.02539Z\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<\/g>\n<\/svg>\n\t<\/div>\n\t<div class=\"single-item__articles-title\"><div class='heading-wrapper'><h3>Cleanliness classes for hydraulic oil and fuels<\/h3><\/div><\/div>\n\t<div class=\"single-item__articles-terms\">\n\t\t\n\t\t\n\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">LabNL<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Members content<\/span>\n\t\t\t\t\t<\/div>\n\t<div class=\"single-item__articles-author-date-wrapper\">\n\t\t\t\t\t<div class=\"single-item__articles-author\">\n\t\t\t\tPAMAS Particlemess-und Analyzesysteme GmbH\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"single-item__articles-date\">\n\t\t\t\tAugust 4, 2023\t\t\t<\/div>\n\t\t\t<\/div>\n<\/a>\n\n<a class=\"single-item single-item__articles\" href=\"https:\/\/fhi.nl\/en\/news\/om-door-een-ringetje-te-halen\/\" data-id=\"43554\">\n\t<div class=\"single-item__articles-icon\">\n\t\t<svg width=\"35\" height=\"35\" viewbox=\"0 0 35 35\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<mask id=\"mask0_1182_5532\" style=\"mask-type:luminance\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"35\" height=\"35\">\n<path d=\"M0 0H35V35H0V0Z\" fill=\"white\"\/>\n<\/mask>\n<g mask=\"url(#mask0_1182_5532)\">\n<path d=\"M5.12695 9.22852H1.02539V31.9238H10.4299C12.2868 31.9238 14.0678 32.6615 15.3809 33.9746H19.6191C20.9322 32.6615 22.7132 31.9238 24.5701 31.9238H33.9746V11.2793H29.873\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M17.5 9.22852H18.1426C20.0088 7.89544 22.2237 7.17773 24.5615 7.17773H29.873V27.8223H24.5615C22.2237 27.8223 20.0088 28.54 18.1426 29.873H16.8574C14.9912 28.54 12.7763 27.8223 10.4385 27.8223H5.12695V5.12695H9.22852\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M9.22852 1.02539V21.6699C13.759 21.6699 17.5 25.3425 17.5 29.873V9.22852C17.5 4.698 13.759 1.02539 9.22852 1.02539Z\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<\/g>\n<\/svg>\n\t<\/div>\n\t<div class=\"single-item__articles-title\"><div class='heading-wrapper'><h3>To pass muster!<\/h3><\/div><\/div>\n\t<div class=\"single-item__articles-terms\">\n\t\t\n\t\t\n\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Industrial 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