{"id":44330,"date":"2018-10-18T11:19:05","date_gmt":"2018-10-18T09:19:05","guid":{"rendered":"https:\/\/fhi.nl\/nieuws\/uw-klant-beleeft-u-beleeft-mee\/"},"modified":"2024-07-10T14:50:50","modified_gmt":"2024-07-10T12:50:50","slug":"uw-klant-beleeft-u-beleeft-mee","status":"publish","type":"news","link":"https:\/\/fhi.nl\/en\/news\/uw-klant-beleeft-u-beleeft-mee\/","title":{"rendered":"Your customer experiences, you experience\u2026"},"content":{"rendered":"<header id=\"header\" class=\"header header--low\">\n\n\t\n\t\t\t<div class=\"header__background header__background--graphic\"><\/div>\n\t\n\t<div class=\"container\">\n\t\t<div class=\"header__content\">\n\t\t\t<div class=\"header__first header__first--alone\">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h1 class=\"header__title\" >\n\t\t\t\t\tYour customer experiences, you experience\u2026\t\t\t\t<\/h1>\n\n\t\t\t\t<div class=\"header__dots-line\">\n\t\t\t\t\t<svg width=\"431\" height=\"9\" viewbox=\"0 0 431 9\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M430.799 4.192a1.136 1.136 0 1 1-2.272-.001 1.136 1.136 0 0 1 2.272 0Zm-27.272 0a1.135 1.135 0 1 1-2.27 0 1.135 1.135 0 0 1 2.27 0Zm-27.27 0a1.136 1.136 0 1 1-2.272-.001 1.136 1.136 0 0 1 2.272 0Zm-27.272 0a1.39 1.39 0 1 1-2.78 0 1.39 1.39 0 0 1 2.78 0Zm-27.78 0a1.645 1.645 0 1 1-3.29 0 1.645 1.645 0 0 1 3.29 0Zm-28.29 0a1.9 1.9 0 1 1-3.799 0 1.9 1.9 0 0 1 3.799 0Zm-28.799 0a2.154 2.154 0 1 1-4.308 0 2.154 2.154 0 0 1 4.308 0Zm-29.308 0a2.41 2.41 0 1 1-4.819 0 2.41 2.41 0 0 1 4.819 0Zm-29.819 0a2.663 2.663 0 1 1-5.326.001 2.663 2.663 0 0 1 5.326-.001Zm-30.327 0a2.919 2.919 0 1 1-5.837 0 2.919 2.919 0 0 1 5.837 0Zm-30.837 0a3.173 3.173 0 1 1-6.345.001 3.173 3.173 0 0 1 6.345 0Zm-31.346 0a3.428 3.428 0 1 1-6.856 0 3.428 3.428 0 0 1 6.856 0Zm-31.856 0a3.683 3.683 0 1 1-7.365 0 3.683 3.683 0 0 1 7.365 0Zm-32.365 0a3.937 3.937 0 1 1-7.875 0 3.937 3.937 0 0 1 7.875 0Zm-32.874 0a4.192 4.192 0 1 1-8.384 0 4.192 4.192 0 0 1 8.384 0Z\" fill=\"#FFF960\"\/><\/svg>\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/header>\n\n\n\n<div class=\"text bg--white\">\n\t<div class=\"container\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"text__content text__content--1-col\">\n\t\t\t<h3>...also after the WoTS<\/h3>\r\n<p>What a professional and well-organized fair the WoTS has become! What I was experiencing now was just an experience. In the run-up to the WoTS, FHI has organized a trade fair training for its members. Curious as I am about the effect of the trade fair training, I walked across the several trade fair floors, curious to see how trade was taking place as I passed by the various stands.<\/p>\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong><img decoding=\"async\" src=\"https:\/\/fhi.nl\/app\/uploads\/sites\/65\/2018\/10\/roneman140.jpg\" alt=\"Frank Meijers\" width=\"140\" height=\"140\" \/><\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td><strong>Ron Eman<\/strong><br \/> ISA Training &amp; Coaching<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p>One of the things that struck me was that many exhibitors pursued multiple goals. In some cases it was no longer about promoting the product at all, but the focus was entirely on the passer-by. It no longer even primarily matters whether I am a potential customer, but perhaps a future employee, for example. So several goals and in many cases it seemed as if the people at the stand were genuinely interested in me.<\/p>\r\n<p>This sincerity is essential in customer friendliness: not giving the passer-by the feeling that you are standing there perfunctorily or that you are addressing him\/her because that is expected of you. No, but I also really enjoy approaching or helping people. These people show that they enjoy what they do, have a good faith in what they do and believe in their employer, radiate pride and have the right attitude. It is almost not even noticeable that you do not always have the right skills to be able to complete the conversation with me, for example.<\/p>\r\n<p>The connection with others works wonders and will increasingly become the distinguishing value in being in business. Also in business-to-business with a technical product? Correct! The competitive advantage of the sales team in the future will no longer only be in the knowledge of the product, but in generating insights based on the experiences of the sales team and interactions with customers. These contacts with customers, prospects and perhaps new colleagues will lead to the creation of new value propositions because the sales team shares experiences and insights internally and is also expected to share experiences and insights internally.<\/p>\r\n<p>Many contacts were made and relationships were made during WoTS and the sincerity of many exhibitors will make the difference in the follow-up of the relationships established. The trick now is to facilitate the sales team and HR in such a way that genuine interest in the customer or new colleague is maintained and they can use it in concluding contracts or the deal. Now you will experience that customers would like to continue doing (even more) business with you or that new colleagues would like to work for sincere companies.<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\r\n\t<div class=\"articles bg--offwhite automatic\">\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"articles__header\">\r\n\t\t\t\t\t\t\t\t\t<div class='heading-wrapper'><svg width=\"13\" height=\"13\" viewbox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"6.394\" cy=\"6.5\" r=\"6.394\" fill=\"#000\"\/><\/svg><h2>Related articles<\/h2><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/en\/profiel\/fhi-federatie-van-technologie-branches\/\" class=\"button button--outline\">view profile<\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"post-grid post-grid--no-padding\">\r\n\t\t\t\t\n<a class=\"single-item single-item__articles\" href=\"https:\/\/fhi.nl\/en\/news\/itech-it-m7700-high-performance-programmeerbare-ac-voedingen\/\" data-id=\"42257\">\n\t<div class=\"single-item__articles-icon\">\n\t\t<svg width=\"35\" height=\"35\" viewbox=\"0 0 35 35\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<mask id=\"mask0_1182_5532\" style=\"mask-type:luminance\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"35\" height=\"35\">\n<path d=\"M0 0H35V35H0V0Z\" fill=\"white\"\/>\n<\/mask>\n<g mask=\"url(#mask0_1182_5532)\">\n<path d=\"M5.12695 9.22852H1.02539V31.9238H10.4299C12.2868 31.9238 14.0678 32.6615 15.3809 33.9746H19.6191C20.9322 32.6615 22.7132 31.9238 24.5701 31.9238H33.9746V11.2793H29.873\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M17.5 9.22852H18.1426C20.0088 7.89544 22.2237 7.17773 24.5615 7.17773H29.873V27.8223H24.5615C22.2237 27.8223 20.0088 28.54 18.1426 29.873H16.8574C14.9912 28.54 12.7763 27.8223 10.4385 27.8223H5.12695V5.12695H9.22852\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M9.22852 1.02539V21.6699C13.759 21.6699 17.5 25.3425 17.5 29.873V9.22852C17.5 4.698 13.759 1.02539 9.22852 1.02539Z\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<\/g>\n<\/svg>\n\t<\/div>\n\t<div class=\"single-item__articles-title\"><div class='heading-wrapper'><h3>Itech IT-M7700 High Performance Programmable AC Power Supplies<\/h3><\/div><\/div>\n\t<div class=\"single-item__articles-terms\">\n\t\t\n\t\t\n\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Power Electronics &amp; Energy Storage<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Members content<\/span>\n\t\t\t\t\t<\/div>\n\t<div class=\"single-item__articles-author-date-wrapper\">\n\t\t\t\t\t<div class=\"single-item__articles-author\">\n\t\t\t\tTT&amp;MS\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"single-item__articles-date\">\n\t\t\t\tMarch 30, 2020\t\t\t<\/div>\n\t\t\t<\/div>\n<\/a>\n\n<a class=\"single-item single-item__articles\" href=\"https:\/\/fhi.nl\/en\/news\/anderhalvemeterkantoor-gebouwautomatisering\/\" data-id=\"42105\">\n\t<div class=\"single-item__articles-icon\">\n\t\t<svg width=\"108\" height=\"97\" viewbox=\"0 0 108 97\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M71.1889 19.4317C71.1889 18.8156 70.905 18.2339 70.4193 17.8549C69.9336 17.4759 69.3003 17.3419 68.7027 17.4917L39.0059 24.935C38.1162 25.1581 37.4922 25.9577 37.4922 26.875V37.3931H29.2051C28.1005 37.3931 27.2051 38.2885 27.2051 39.3931V75.9996H31.2051V41.3931H47.895V75.9996H51.895V39.3931C51.895 38.2885 50.9996 37.3931 49.895 37.3931H41.4922V28.4356L67.1889 21.9948V75.9998H71.1889V34.3866H77.4785V75.9995H81.4785V32.3866C81.4785 31.282 80.5831 30.3866 79.4785 30.3866H71.1889V19.4317ZM37.5508 51.9436C37.5508 53.0482 38.4462 53.9436 39.5508 53.9436C40.6554 53.9436 41.5508 53.0482 41.5508 51.9436V48.7891C41.5508 47.6845 40.6554 46.7891 39.5508 46.7891C38.4462 46.7891 37.5508 47.6845 37.5508 48.7891V51.9436ZM39.5508 67.01C38.4462 67.01 37.5508 66.1146 37.5508 65.01V61.8555C37.5508 60.7509 38.4462 59.8555 39.5508 59.8555C40.6554 59.8555 41.5508 60.7509 41.5508 61.8555V65.01C41.5508 66.1146 40.6554 67.01 39.5508 67.01ZM56.7871 51.9436C56.7871 53.0482 57.6825 53.9436 58.7871 53.9436C59.8917 53.9436 60.7871 53.0482 60.7871 51.9436V48.7891C60.7871 47.6845 59.8917 46.7891 58.7871 46.7891C57.6825 46.7891 56.7871 47.6845 56.7871 48.7891V51.9436ZM58.7871 35.5164C57.6825 35.5164 56.7871 34.6209 56.7871 33.5164V30.3618C56.7871 29.2572 57.6825 28.3618 58.7871 28.3618C59.8917 28.3618 60.7871 29.2572 60.7871 30.3618V33.5164C60.7871 34.6209 59.8917 35.5164 58.7871 35.5164ZM56.7871 65.01C56.7871 66.1146 57.6825 67.01 58.7871 67.01C59.8917 67.01 60.7871 66.1146 60.7871 65.01V61.8555C60.7871 60.7509 59.8917 59.8555 58.7871 59.8555C57.6825 59.8555 56.7871 60.7509 56.7871 61.8555V65.01Z\" fill=\"#B14AED\"\/>\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M96.9545 4H11C7.13401 4 4 7.13401 4 11V66.7273C4 70.5933 7.134 73.7273 11 73.7273H96.9545C100.821 73.7273 103.955 70.5933 103.955 66.7273V11C103.955 7.134 100.821 4 96.9545 4ZM11 0C4.92487 0 0 4.92486 0 11V66.7273C0 72.8024 4.92486 77.7273 11 77.7273H96.9545C103.03 77.7273 107.955 72.8024 107.955 66.7273V11C107.955 4.92487 103.03 0 96.9545 0H11Z\" fill=\"#B14AED\"\/>\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M38 74H69V97H38V74ZM42 78V93H65V78H42Z\" fill=\"#B14AED\"\/>\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M23.9082 95C23.9082 93.8954 24.8036 93 25.9082 93L82.0446 93C83.1491 93 84.0446 93.8954 84.0446 95C84.0446 96.1046 83.1491 97 82.0446 97L25.9082 97C24.8036 97 23.9082 96.1046 23.9082 95Z\" fill=\"#B14AED\"\/>\n<\/svg>\n\t<\/div>\n\t<div class=\"single-item__articles-title\"><div class='heading-wrapper'><h3>One and a half meter office &amp; building automation<\/h3><\/div><\/div>\n\t<div class=\"single-item__articles-terms\">\n\t\t\n\t\t\n\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Building Automation<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Digital Building of the Future<\/span>\n\t\t\t\t\t<\/div>\n\t<div class=\"single-item__articles-author-date-wrapper\">\n\t\t\t\t\t<div class=\"single-item__articles-author\">\n\t\t\t\tFHI, Federation of Technology Industries\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"single-item__articles-date\">\n\t\t\t\tApril 21, 2020\t\t\t<\/div>\n\t\t\t<\/div>\n<\/a>\n\n<a class=\"single-item single-item__articles\" href=\"https:\/\/fhi.nl\/en\/news\/hyperspectrale-beeldvorming-de-sleutel-tot-een-robuuste-pat-strategie\/\" data-id=\"61048\">\n\t<div class=\"single-item__articles-icon\">\n\t\t<svg width=\"35\" height=\"35\" viewbox=\"0 0 35 35\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<mask id=\"mask0_1182_5532\" style=\"mask-type:luminance\" maskunits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"35\" height=\"35\">\n<path d=\"M0 0H35V35H0V0Z\" fill=\"white\"\/>\n<\/mask>\n<g mask=\"url(#mask0_1182_5532)\">\n<path d=\"M5.12695 9.22852H1.02539V31.9238H10.4299C12.2868 31.9238 14.0678 32.6615 15.3809 33.9746H19.6191C20.9322 32.6615 22.7132 31.9238 24.5701 31.9238H33.9746V11.2793H29.873\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M17.5 9.22852H18.1426C20.0088 7.89544 22.2237 7.17773 24.5615 7.17773H29.873V27.8223H24.5615C22.2237 27.8223 20.0088 28.54 18.1426 29.873H16.8574C14.9912 28.54 12.7763 27.8223 10.4385 27.8223H5.12695V5.12695H9.22852\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<path d=\"M9.22852 1.02539V21.6699C13.759 21.6699 17.5 25.3425 17.5 29.873V9.22852C17.5 4.698 13.759 1.02539 9.22852 1.02539Z\" stroke=\"#2A5CEE\" stroke-width=\"2\" stroke-miterlimit=\"10\"\/>\n<\/g>\n<\/svg>\n\t<\/div>\n\t<div class=\"single-item__articles-title\"><div class='heading-wrapper'><h3>Hyperspectral Imaging: The Key to a Robust PAT Strategy<\/h3><\/div><\/div>\n\t<div class=\"single-item__articles-terms\">\n\t\t\n\t\t\n\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Industrial automation<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Production Process Automation<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Automation services<\/span>\n\t\t\t\t\t\t\t\t<span class=\"button button--outline single-item__articles-term--branche single-item__articles-term\">Hardware for automation<\/span>\n\t\t\t\t\t<\/div>\n\t<div class=\"single-item__articles-author-date-wrapper\">\n\t\t\t\t\t<div class=\"single-item__articles-author\">\n\t\t\t\tInventech Benelux BV\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"single-item__articles-date\">\n\t\t\t\tDecember 17, 2024\t\t\t<\/div>\n\t\t\t<\/div>\n<\/a>\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n<div class=\"companies bg--white\" data-item-count=\"2\" data-manual=\"\">\n\t<div class=\"container\">\n\t\t<div class=\"companies__header\">\n\t\t\t\t\t\t\t<div class='heading-wrapper'><svg width=\"13\" height=\"13\" viewbox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><circle cx=\"6.394\" cy=\"6.5\" r=\"6.394\" fill=\"#000\"\/><\/svg><h2>Related companies<\/h2><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"post-grid post-grid--no-padding\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"single-item single-item__companies\">\n\t<div class=\"single-item__background\"><img decoding=\"async\" width=\"1920\" height=\"1280\" src=\"https:\/\/fhi.nl\/app\/uploads\/2024\/04\/8ce218ee66df5b4ed2dc0af68573d626.jpg\" class=\"attachment- size-\" alt=\"\" srcset=\"https:\/\/fhi.nl\/app\/uploads\/2024\/04\/8ce218ee66df5b4ed2dc0af68573d626.jpg 1920w, https:\/\/fhi.nl\/app\/uploads\/2024\/04\/8ce218ee66df5b4ed2dc0af68573d626-300x200.jpg 300w, https:\/\/fhi.nl\/app\/uploads\/2024\/04\/8ce218ee66df5b4ed2dc0af68573d626-1024x683.jpg 1024w, https:\/\/fhi.nl\/app\/uploads\/2024\/04\/8ce218ee66df5b4ed2dc0af68573d626-768x512.jpg 768w, https:\/\/fhi.nl\/app\/uploads\/2024\/04\/8ce218ee66df5b4ed2dc0af68573d626-1536x1024.jpg 1536w, https:\/\/fhi.nl\/app\/uploads\/2024\/04\/8ce218ee66df5b4ed2dc0af68573d626-2048x1365.jpg 2048w, https:\/\/fhi.nl\/app\/uploads\/2024\/04\/8ce218ee66df5b4ed2dc0af68573d626-1620x1080.jpg 1620w, https:\/\/fhi.nl\/app\/uploads\/2024\/04\/8ce218ee66df5b4ed2dc0af68573d626-576x384.jpg 576w, https:\/\/fhi.nl\/app\/uploads\/2024\/04\/8ce218ee66df5b4ed2dc0af68573d626-425x283.jpg 425w, https:\/\/fhi.nl\/app\/uploads\/2024\/04\/8ce218ee66df5b4ed2dc0af68573d626-960x640.jpg 960w, https:\/\/fhi.nl\/app\/uploads\/2024\/04\/8ce218ee66df5b4ed2dc0af68573d626-200x133.jpg 200w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div>\n\t<div class=\"single-item__logo\"><\/div>\n\t<div class=\"single-item__title\">ILME SpA<\/div>\n\t<div class=\"single-item__description\">ILME operates since 1938 in the electrotechnical sector for the manufacturing of equipment for industrial installations. In the electrical connection sector applied to industrial automation, characterized by top performance and\u2026<\/div>\n\t\t\t<div class=\"single-item__button\"><a href=\"\/en\/profiel\/ilme-spa\/\" class=\"button button--secondary\">View<\/a><\/div>\n\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":44331,"template":"","branches":[],"events":[],"secretariat":[],"categories":[],"themes_tax":[],"content_types":[],"class_list":["post-44330","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Uw klant beleeft, u beleeft mee... - FHI, Federatie van technologiebranches<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fhi.nl\/en\/nieuws\/uw-klant-beleeft-u-beleeft-mee\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Uw klant beleeft, u beleeft mee... - 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