The Quality Imperative in Innovation and Customer Excellence

The Quality Imperative in Innovation and Customer Excellence Door: Waters

“Sometimes in all the excitement of the innovation process, we forget the key principle of successful outcomes — that innovation and quality are two sides of the same coin, and both are imperative in delivering true excellence in the customer experience.”

Waters CEO, Chris O'Connell shares examples of how we are going beyond to deliver benefit for our customers. How are you enacting quality in your culture of innovation?

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