On Wednesday, March 27, the PLOT visited De Fietser in Ede.
The theme for this afternoon: Quality Function Deployment & Voice of Customer
It turned out to be an educational and active afternoon, as we rolled up our sleeves!
The agenda of the meeting can be found below.
| Time | Element |
| 12.30 – 13.00 | Reception with lunch |
| 13.00 – 13.30 | Announcements from the board |
| 13.30 – 14.15 | Presentation on Quality function deployment and Voice of Customer Harry Roossien, Dopple |
| 14.15 – 14.30 | Pause |
| 14.30 – 15.00 | Workshop part 1: completing the VOC matrix |
| 3:00 PM – 3:30 PM | Time for action! On the bike! Testing various models |
| 15.30 – 16.00 | Workshop part 2: processing findings in the VOC matrix |
| 4:00 PM – 4:30 PM | Sharing the findings with the whole group |
| 4:30 PM – 5:30 PM | A drink |
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