Order handling & aftersales employee

DENIOS protects people and the environment. With over 900 employees worldwide, we ensure greater safety in the storage of hazardous materials and occupational safety for our customers. In this way, we not only make workplaces safer but also actively contribute to operational environmental protection. Our customers are companies of all sizes, primarily in the chemical, pharmaceutical, and food industries, as well as hospitals, universities, and research institutes.

In the future, we will continue to expand nationally and internationally. To achieve our growth objectives, we are always looking for qualified personnel.
Want to do something good every day? You can at DENIOS.
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We are looking for a:

Order handling & aftersales employee – 28-32 hours / week
------------------------------------------------------------------------------------------------------------------------DENIOS BV supplies and maintains a wide range of products for the storage and handling of
hazardous substances, such as fire-resistant containers, safety cabinets, workplaces with
air technology and emergency showers.

Your department
You'll join a small, close-knit team of four colleagues, including the manager. Everyone has their own responsibilities, but everyone is always ready to support each other when needed. During holidays, we cover each other's work to ensure everything stays running smoothly. Within the team, fun is just as important as hard work – the atmosphere is informal, but we strive for results together. Because the department collaborates with almost every other department within the company, the role is varied and dynamic, and you'll interact with many other colleagues.

Your duties
Sale:
• You check the sales orders in the system for the correctness of certain data such as
addresses, prices, products, etc.
• You communicate with the customer about the status of the sales order.
Purchase
• You ensure that the sales order (after checking) is purchased from the supplier.
• You keep track of the purchasing order, for example with regard to delays in delivery time, etc.
• You take immediate action when orders are not delivered on time and ensure that
all parties involved are informed about this.
• You ensure proper stock administration, i.e. you record stock levels and
write-offs in the system
Complaints (this is an important part of your duties)
• You solve problems/complaints quickly, efficiently and in a customer-oriented manner and you also know the right approach for this.
departments to achieve this. You monitor the entire process.
• You are responsible for correctly registering complaints in the system
and keeps the customer informed regarding the handling.
Aftersales
• You take the initiative to contact the customer yourself and dare to start a conversation if
something else went wrong.
• You can make the translation, i.e. you can translate the outcome of the conversation into actions
which you can submit to the relevant departments concerned.
• Points for improvement arising from the discussion regarding the department
Order processing/Aftersales, you monitor and apply it in practice.

Competencies
• You are fluent in communicating with colleagues, suppliers and carriers and you dare to do so
to take decisive action, a proactive attitude is important here.
• You do not shy away from complaints, but instead see opportunities in them.
• An affinity with technology is an advantage, and a healthy dose of curiosity is important.
• You work carefully and accurately.
• You work in a solution-oriented manner.
• You have a service-oriented attitude.
• You can maintain an overview and set priorities.
• You are a team player and a collegial person, but you can also work independently.
• You have a hands-on mentality
• You speak and write fluent Dutch and English, knowledge of German is an advantage.
• Minimum MBO work and thinking level
• You have a professional and corporate attitude
• You have a representative appearance

What we offer you

• A very nice team!
• Working within a professional organization with committed colleagues who feel comfortable
within a dynamic work environment.
• Varied work with a high degree of independence and responsibility.
• A package of excellent primary and secondary employment conditions.
• Prospect of a permanent position.

Are you interested?
Do you have any questions about this vacancy? Or would you like to apply directly? Please contact Bente Piera, HR Manager, at bente@denios.nl or 0172-252011.