FHI, federatie van technologiebranches

Are you a strong planner with technical insight and do you get energy from organizing and coordinating service activities? Then this position is for you. Service Coordinator something for you.

What will you do as a Service Coordinator?

As a Service Coordinator, you'll be responsible for the planning, preparation, and administrative handling of service orders. You'll be the central link between customers, service engineers, and internal departments, ensuring that service visits are carried out efficiently and professionally. Your oversight, communication, and organizational skills will ensure smooth service processes and prompt customer service.

Your profile

What will you do as a Service Coordinator?

Scheduling and coordinating service engineers
Drawing up and managing the service schedule (short and long term)
Optimizing routes and deployment of mechanics
Monitoring response times and SLA agreements
Maintain contact with customers regarding service appointments
Preparing service activities (work permits, documentation, logistics)
Ensuring that work can be planned and carried out safely
Checking and processing service reports and work orders
Supporting engineers with technical questions
Key user of the service management system (Outsmart)
Management of contract data and maintenance schedules
Supporting invoicing processes
Identifying commercial opportunities from service activities
Identifying and reporting unsafe situations or incidents

What are you bringing?

MBO+/HBO work and thinking level
In possession of VCA VOL or willing to obtain it
Technical insight
Strong planning and organizational skills
Good communication skills
Stress resistant and able to manage multiple tasks simultaneously
Accurate and administratively strong
Proactive and independent
Experience with planning, service or technology is an advantage
Experience with CRM or service management systems (e.g. Outsmart) is an advantage

What do we offer?

A pleasant working environment in a relatively small organization of 35-40 employees, with short lines of communication and open communication
A varied position within a technical service organization
Lots of responsibility and independence
Working in a professional and committed team
Room for initiative and process improvement
A 40-hour per week employment contract
Market-based employment conditions
An organization that is currently successfully engaged in rejuvenation

Who are we?

Cryo Solutions is a leading specialist in cryogenic applications. We rent and sell cryogenic products, projects, services, concepts, and liquid nitrogen, specializing in the (bio)medical, life sciences, and technical markets, such as hospitals, laboratories, pharmaceutical companies, biotech (industrial), and universities. Our office is centrally located in 's-Hertogenbosch, the Netherlands. We manage and execute projects in the Netherlands, Belgium, and Germany.

At Cryo Solutions, innovation is central. We collaborate with our clients on solutions, generate and implement new ideas, and offer dedicated, high-quality service. This combination makes us an extremely reliable partner in the cryogenics market.

Are you excited or do you have any questions? Then please contact us!

Sander van Helvoort
svhelvoort@cryosolutions.nl
073 620 5457

Already excited? Apply immediately!

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Contact

Cryo Solutions Hambakenwetering 17 5231DD 's-Hertogenbosch Tel: 073-620 54 50 André Van Helvoort

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