Inside Sales Account Manager (hybrid)

The ideal candidate is a relationship builder with a strong passion for sales.

Promotes and sells consumables and instruments via phone, email and social selling platforms to customers and prospects that will be determined by management. Utilizes a combination of selling techniques and tools to achieve goals. Is organized, a self-starter, comfortable using telephone selling skills to build customer rapport and develop consultative sales relationships. Works independently and within a team environment, maintains administrative duties, and documents all activities in the CRM.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales

• Meet or exceed established targets
• Prospect for new business within target market segments
• Maintain a comprehensive record of sales actions within CRM system
• Create quotations and pricing agreements, following pricing guidelines
• Participate in required and recommended training sessions to obtain and maintain product knowledge
• Maintain KPIs
• Work cross-functionally to ensure full customer service and improve value selling opportunities

Support

• Follow up with in-house support on all customer inquiries regarding complaints and application questions
• Ensure timely and effective resolution to all queries

General

• Able to conduct effective online demos
• Utilize all aspects of the CRM software system
• Responsible for attaining and maintaining technical knowledge to support customers
• Other duties as assigned

JOB REQUIREMENTS

Education

• Degree in Life Sciences or a related field is preferred, or equivalent work experience

Work Experience

• Previous outbound phone sales experience with defined sales targets
• Minimum 2 years' sales / inside sales experience in related industry preferred
• Experience working in a life science lab preferred

Skills or Knowledge

• Computer proficiency required
• CRM fluent for daily usage plus feeding and maintenance
• Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or government regulations
• Excellent interpersonal and verbal communication skills
• Ability to write business correspondence and reports
• Confident, persuasive and winning phone presence
• Ability to calculate figures and amounts including discounts, percentages, and volume
• Strong organizational sills
• Comprehensive selling skills and techniques (including negotiation)
• Ability to work independently, essential

Other

• Fluent in business English and French.
• A valid driver's license and access to own vehicle required
• Up to 10% overnight travel potential
• Regular attendance and punctuality
• Ability to work well with others
• Ability to acquire new skills and to accommodate change in the workplace

ADDITIONAL SKILLS/EXPERIENCE

• Experience in selling capital equipment
• Lab bench experience using pipettes