You are doing very well. That nice, helpful account manager salesperson has exactly the equipment you are looking for. And the feeling is good, very important! The deal is closed. After a while, maintenance is required. Or a problem arises during production, delivery/installation or use. Can always happen. But you are now in contact with the logistics employee of the service technician. And then it all sounds a bit different than the 'anything is possible' tone of the seller.
Not at Vonmarcken! We believe in the personal approach, lasting. A real bond building. With the buyer and, if possible, also with the user(s). That starts with the very first contact. Of course you will be told differently. But our salesperson will continue to monitor it and regularly inform you how everything is going.
Vonmarcken supplies and maintains high-quality laboratory equipment. It all starts with product knowledge. We have a feeling for the market. Vonmarcken works with A-brands and only supplies equipment that we know everything about. Specifications, origin, you name it. We often visit the factory to see for ourselves how the devices are put together and work.
“Vonmarcken does everything a good supplier should do. Even when there are problems, they show their face. It is nice to do business, also because of the short lines. And an agreement is really an agreement.”
Bertus van der Meer, buyer UMC hospital Utrecht
Many hospitals, laboratories, pharmacies and general practitioners already know where to find us. We often work through buyers, but also directly for management and ministries. Our specialists are also happy to advise you on customization. At Vonmarcken we think from a technical perspective and have an eye for high-tech solutions. But it is functional, it is about your wishes and requirements. So we want to make that crystal clear. But also getting to know. And the organization.
“I think the relationship is very important. The commitment of that one person to deliver the device you are looking for. Our contact person at Vonmarcken is customer-oriented and involved. Always keeps your finger on the pulse, from the sidelines. In many organizations you immediately get a 'no' if you want something that deviates from the standard. But he always dives in. Think along wonderfully. Also a good price/quality ratio. And that is never at the expense of service.”
Marcel Thomassen, technical employee and buyer at Eurofins
Every employee is service-oriented, with a 'we will arrange it for you' attitude. Your continuity comes first! We are Available 24/7 to solve problems quickly. Our technicians are installation and ready for any, maintenance and repair.
“Vonmarcken has a lot of knowledge. This means they can give good advice. And if there is something, they are quick to respond. They ensure that you can always continue with your business. That reliability and continuity is important. Working with Vonmarcken gives you peace of mind: you know that everything will always work out.”
Maarten van Dam, director of Testo BV
Nederlands