IXON B.V.
RidderIQ and IXON Cloud: Together we make service more efficient for machine builders
Machine builders want to expand and professionalize their services They increasingly recognize the importance of expanding and professionalizing their service offerings. Service has become essential for sustainable growth and remaining competitive in a dynamic market.
Machines are becoming increasingly complex, customers expect proactive and data-driven service, revenue from machine sales is highly dependent on economic fluctuations, there is a labor shortage, and there is a risk that valuable knowledge will be lost when employees leave.
Added value through an integration of RidderIQ and IXON
By combining internal ERP data from ECI Solutions' RidderIQ with machine data from the field from IXON Cloud, new opportunities arise to deliver better and unique service.
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Digital documentation: Synchronization of RidderIQ ERP with IXON Cloud for a single source of truth, ensuring colleagues and customers have access to up-to-date information anytime, anywhere.
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Proactive serviceIXON Cloud machine alarms automatically generate service tickets in the Service and Maintenance module within RidderIQ. This allows service engineers to proactively contact the customer and prevent unnecessary downtime.
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Spare parts management: Combining ERP and machine data to power a spare parts webshop. Save customers and colleagues the search for the right spare parts by organizing them in a webshop, linked to up-to-date information from RidderIQ.
