Leerlijn - Commercieel De technicus als ambassadeur - FHI, federatie van technologiebranches

The technician as ambassador

As a service technician, mechanic, or installer, you visit customers daily. You are the face of your organization. Through the way you communicate, listen, and respond, you help build the customer relationship. In this training, you will learn how to consciously fulfill that role: acting professionally, identifying and passing on opportunities, and contributing to a positive customer experience.

Practical and directly applicable, with examples from the technology industry.

Becoming aware of your own role in the commercial process
Customer-oriented communication and professional conduct
Dealing with complaints and difficult situations
Identifying opportunities and passing them on to your organization
Contribute to safety and a good working atmosphere at the client's

For whom

This training is suitable for service technicians, mechanics, and installers in the technology sector who want to contribute more consciously to customer relationships and the commercial results of their organization.

Program

Part 1: Your role as an ambassador. What does customer-focused work mean in the technology industry? Attitude, behavior, and appearance. How do you contribute to the customer relationship?
Part 2: Communication and complaint management. Dealing with customer inquiries and complaints. Showing empathy and remaining professional. Passing on feedback within your own organization.
Part 3: Identifying opportunities and personal action plan. Recognizing and passing on commercial opportunities. Conversation techniques: asking questions and listening. Personal action plan: what will you do differently tomorrow?

Result

After this training, you will act more professionally with the client, recognize commercial opportunities and know how to pass them on, handle complaints and difficult situations constructively, and actively contribute to a good client relationship.

Location: FHI, Leusden • Duration: 1 day • Price: €495 (members) / €693 (non-members)

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Commercial awareness for technicians

For engineers, project managers, and specialists who want to connect technology to customer value

Consultative selling for technical roles

For account managers, technical-commercial advisors, and inside sales staff engaged in consultative selling.

More information

Would you like to know more or receive no-obligation advice? Email to academie@fhi.nl