Commercial

  • From strong customer contact to commercial insight
  • Connecting technology to customer value
  • Consultative selling and building sustainable customer relationships

Technical professionals are in daily contact with customers. That contact is more than just execution: it is an opportunity to listen, identify opportunities, and contribute to the success of the customer and the company. In the Commercial track of the FHI Academy, you learn how to fulfill that commercial role at every level.

Whether you visit customers as a service technician, work on projects as an engineer, or are responsible for customer relationships as an account manager: the learning path offers suitable training for your role and ambition.

The learning pathway consists of three training courses:

The technician as ambassador
For service technicians, mechanics, and installers who want to strengthen their customer contact.
Commercial awareness for technicians
For engineers, project managers, and specialists who want to connect technology to customer value
Consultative selling for technical roles
For account managers, technical-commercial advisors, and inside sales staff engaged in consultative selling.

More information

Would you like to know more or receive no-obligation advice? Email to academie@fhi.nl

FHI, federatie van technologiebranches